Call Center Dashboard
GoHighLevel · Performance tracking
Today
This week
This month
●
Last pull:
Team overview
Outbound calls per agent
Text messages & response rates
Avg call duration
4:22
min per call
Talk time
68%
Hold time
18%
Wrap time
14%
Total calls
997
Conversion: call → strategy session
31%
conversion rate
997
Calls
574
Qualified
312
Booked
Speed to lead
6.4 min
avg first contact after inquiry
Under 5 min
48%
5 – 15 min
31%
15 – 60 min
14%
Over 1 hour
7%
Call quality scores
AI scoring active
82
/100
team avg quality
Most calls score between 75 and 94.
Greeting
88/100
Empathy
79/100
Objection handling
74/100
Close attempt
85/100
No-show rates & follow-up conversion
No-show rate
23%
of scheduled sessions
Follow-up conversion
41%
re-booked after no-show
Session outcomes this period
Showed & converted
59%
Showed, no convert
18%
No-show, rebooked
14%
No-show, lost
9%
Agent scorecards — ranked performance
#
Agent
Calls
Texts
Conv%
Speed
Quality
No-show
Score